Curated Experiences is the "new wave" of branding
A Curator is defined as “One who has the care and superintendence of something; especially, one in charge of a museum, zoo or other...
How to beat “cold calling anxiety”
Most people often dread the idea of having to pick up the phone and prospect for business. The truth is, depending on your business, you...
Why customer feedback may be the missing link in your customer service strategy
How do you obtain feedback from your customers? If you haven't done so already, it may be time to incorporate a process in which you can...
Are you a Travel Agent looking for creative ways to attract new clients?
It’s no secret that the travel industry has taken off tremendously and doesn’t seem to show signs of slowing down! According to the World...
WHY YOUR NEXT CAREER MOVE SHOULD BE IN THE TRAVEL & TOURISM INDUSTRY
Question: Have you ever wondered how you can combine your love for entrepreneurship and travel into a career? Maybe I can convince you...
9 steps to creating a Customer Service Training Program
An effective, successful training program takes a great deal of time, effort and investment however, the end result is totally worth the...
Customer Appreciation: Reward & Retain your most loyal customers with these steps
How to gain customer loyalty? Simple: Customer Appreciation. One of the greatest compliments a brand can receive is a loyal customer....
How small businesses are gaining competitive edge over their larger counterparts
How can small business owners compete in today’s customer focused environment? Customer Service. Not just any type of service, but by...
DO YOU HAVE A CUSTOMER SERVICE MODEL IN PLACE?
In my humble opinion, I believe that your customer is more than a number, a “target audience” or a range of people based on an age group....
